FAQ

 

HOW DO I MAINTAIN MY BATH MAT?

You can read our how-to article on maintaining your bathmats here

"MY BATH MAT CAME ROLLED UP"

Upon recieving your Wavechoppa bathmat you may notice that it comes either folded or rolled up. Due to the nature of the material of your bath mat, please allow your mat to settle for a day or two to completely flatten out. 

SHIPPING & RETURN POLICIES:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wavechoppa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@wavechoppa.com.

 

WHERE'S MY ORDER?

Once you have received your order confirmation you can track it here.

Our bath mats and pillows should be delivered within 3-7 days and our face masks and phone cases are delivered within 4-10 days. If you have any other questions regarding your order you can reach our support team at support@wavechoppa.com for a swift reply.

 

DAMAGES & ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

DO YOU ACCEPT RETURNS OR EXCHANGES?

We can only accept returns/exchanges for reasons of our fault, e.i. wrong size sent, damaged product, etc. Only accepted on unopened items with *original* tags and packaging. 

Due to Covid-19 we had to make changes to our return policies and can not accept refunds if the package has been opened. This is due to agreements with our warehouse and fulfilling process. If you have any of these issues above with your order, please contact us support@wavechoppa.com within 30 days of receiving your package. We cannot accept returns/exchanges for any other reasons. Due to high demand, limited stock, and current COVID-19 policies we cannot accept cancellations, returns or exchanges at this time.

All approved returns are subject to a 15% restocking fee OR the option to receive store credit for the full amount of your order. Just contact us, get a return # and send it back. Customers are responsible for shipping fees on return items if the return is due to preference. If there was a mistake in the order or an item came broken, we will cover the cost of the return shipping.

CREDIT INFORMATION SHARING

We do not share customers’ credit card information with any third parties or vendors. We accept Visa, MasterCard, Amex, Discover, Apple Pay, Googlepay, & ShopPay.
Please, if you have any with any further questions reach out support@wavechoppa.com for a quick answer!